Al Maktab: Transparent and Customer-Centric Refund Policy
At Al Maktab, we prioritize customer satisfaction and are committed to providing exceptional digital advertising services. Our refund policy is designed to be straightforward and fair, ensuring peace of mind as you partner with us for your advertising needs.
- Service Cancellations: If you wish to cancel a service before the campaign starts, you may request a full refund. Cancellations made after the campaign has started will be prorated based on the work completed up to the cancellation date.
- Service Dissatisfaction: If you are not satisfied with our services, please contact us within 30 days of the campaign’s conclusion. We will review your concerns and, if they are valid, offer a partial or full refund, depending on the extent of the issue.
- Refund Process: Refunds will be processed within 14 business days after approval. They will be credited back to the original payment method used for the transaction.
- Exceptions: Customized services and special promotions are non-refundable unless otherwise stated. Detailed explanations will be provided during the service agreement phase.
- Contact Us: For any refund-related queries, please reach out to our customer service team at {email}
We strive to maintain a high standard of service and transparency. Your trust and satisfaction are paramount to us, and we are here to address any concerns you may have regarding our services.